At Al-Tino, we strive to ensure customer satisfaction with all our digital products. However, due to the nature of digital goods, we have specific policies in place regarding refunds and returns:

Eligibility for Refunds

1. Technical Issues:

If you experience a technical problem that prevents you from accessing or using the product as intended, you may request a refund.

Refund requests must be submitted within 14 days of purchase.

2. Product Mismatch:

If the delivered product does not match the description provided on our website, you may qualify for a refund after verification.

3. Duplicate Purchases:

If you accidentally purchase the same product more than once, we will issue a refund for the duplicate transaction.

Non-Refundable Cases

1. Change of Mind:

Refunds are not available if you simply change your mind about a purchase.

2. Usage or Download:

If the product has been successfully downloaded and used, refunds are not available unless a technical issue is proven.

3. Unauthorized Purchases:

Purchases made without the account holder’s consent are non-refundable.

How to Request a Refund

1. Contact us with the following details:

Order number

Product name

Detailed explanation of the issue

2. Our team will review your request and respond within 3-5 business days.

Resolution Process

If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days.

For denied requests, our support team will provide an explanation and offer alternative solutions where possible.